Information for tenants
The following information is provided for your assistance when moving into your new home.
It is always the tenant’s responsibility to arrange the connection/disconnection and use of services to the property. Oliver Hume offer two options to assist you with the connection of utilities (Oliver Hume will not be liable or responsible for the connection of utilities)
A list of phone numbers are provided below for you to call direct to arrange the connections;
Gas & Electricity
Origin Energy 132 461
AGL 132 692
TXU 133 466
Telstra 132 200
Optus 1800 500 002
Yarra Valley Water 131 721
South East Water 131 971
City West Water 131 971
By signing the “Connect Now” section located on page one of the rental application form, Connect Now will contact you to discuss the utilities you would like to have connected at the property. By completing this section it does not guarantee connection will take place, it is therefore the tenant’s responsibility to ensure “Connect Now” have made contact with them to establish and authorise the utilities. Should the tenant not receive a call from Connect Now it is their responsibility to follow up and contact them direct on 1300 554 323.
All residential bonds are held by the “Residential Tenancies Bond Authority” (RTBA). Bond payments must be made by either a Bank Cheque or Australian Money Order to the “RTBA” . Personal and company cheques will not be accepted.
The cheque will be forwarded to the RTBA, with a computerised receipt being automatically generated by their office within 14 days. Security deposits are refunded after all keys have been returned to our office and a final inspection has been carried out to determine the property has been left in the same condition as upon commencement.
The condition report is provided to the tenant prior to moving into the property and is a very important document as it establishes the condition of the property prior to the tenancy commencing. It is then used as a comparison at the termination of the tenancy to determine the refund of the bond.
We request the tenant check through the condition report very carefully and add any additional comments as required before signing and returning the document to our office within 3 business days of the lease commencement date.
It is the tenant’s responsibility to arrange contents insurance to cover personal belongings, we strongly recommend that you take out contents insurance with the ever-increasing incidence of burglary and theft. The owners’ insurance policy covers the building and fittings only.
Whilst it is the landlords responsibility to ensure there is a working smoke detector in the property it is the tenants responsibility to ensure the batteries are checked frequently and the smoke detector is in working condition, all faults must be reported to our office immediately.
All alterations to the property made by the tenant must be approved by the owner prior to commencement/installation/repair etc. i.e. picture hooks, cable tv, broadband, painting of walls etc. Failure to obtain permission from the owner/agent in writing could result in your bond being retained to cover the cost to restore the property back to its original condition at the commencement of the lease
Car Parking/Rubbish Removal
Rubbish must be placed in the appropriate bins, with bins being returned to the property from the front nature strips on the day of collection. We ask that noise inside and outside of the property be at an acceptable level and we ask that you be considerate of your neighbours. It is also a requirement that cars always be parked in the appropriate place not in visitor car parking bays, common, grassed or nature strip areas. Please note, that via your bond the terms of your lease can hold you financially responsible should grass, gardens, concrete curbs etc be neglected or damaged.
The Residential Tenancies Act 1997 outlines items that are deemed to be considered as “urgent.” If a situation arises where an urgent repair is required you must take all reasonable steps to contact Oliver Hume to inform us of the issue. Also note that only urgent repairs should be phoned through to our office on weekends. All non urgent repairs are to be faxed, mailed or emailed to our office during the week. Please refer to your copy “Renting; Statement of Right and Duties” booklet for classification. Please contact 0421 353 368 for all urgent repairs outside working hours.
Ending your tenancy
After your lease has expired and you wish to vacate you may do so by providing our office with a minimum of 28 days written notice (please ensure that you follow up to confirm this notice has been received) the 28 day notice period is also required to coincide with your lease expiry date should you wish to terminate your lease on the last day of the agreement. Should you wish to vacate the premises and terminate your lease prior to the expiry of the fixed term tenancy please refer to your lease agreement or for further information please contact our office.
The essence of a successful and trouble free tenancy is effective communication between the tenant, the agent and the landlord. The tenant’s major requirements are that the property is kept in good working order and they have peaceful enjoyment; the landlords are that the property is kept in good working order and rent is paid on time; and the agents are that we are advised of any problems that might effect either party’s requirements. In other words, if there is a problem, we must be advised promptly. In most cases, if this is done, problems can be quickly and efficiently rectified to everyone’s satisfaction.